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Shipping policy

Delivery

All our stock is in-house and ships directly from us via Royal Mail or Evri. Please note the delivery times on all pre-order products; these are shipped as soon as they are received at the Under Her Eyes warehouse. Email updates will be sent accordingly, but do contact us if you have been waiting longer than expected.

UK Delivery

We offer free delivery for all customers in the UK. We endeavour to ship orders the next working day after they are placed. We currently offer the following delivery service: 

  • Express 1-3 business days : FREE

Royal Mail and Evri's Tracked service includes full online tracking, so you can monitor the parcel’s progress. SMS/email notifications are optional, and a safe place is also available if you are not going to be at home.

If the supply of products is delayed by events beyond our control, we will contact you as soon as possible. You may be eligible to cancel the order and receive a refund.

If no one is available at your address to take delivery, the courier will leave you a note informing you of how to collect from a local depot. If, after a failed delivery, you do not re-arrange delivery or collect your order from the depot, we will contact you for further instructions. Please note that we may charge you for storage costs and any further delivery costs.

International Delivery

Under Her Eyes ships worldwide. Please note that the payment of import duties and taxes are the customer’s responsibility.

Please select the international delivery option, and the cost will be displayed at checkout.