Shipping policy


All our stock is in house and ships directly from us via Royal Mail or Evri. If you wish for Next Day Delivery please select this option at checkout. 

Please note delivery times on all pre-order products; these are shipped as soon as they are received at the Under Her Eyes warehouse. Email updates will be sent accordingly but do contact us if you have been waiting longer than expected.

UK delivery 

Cost of delivery will be displayed at checkout. We will deliver goods as soon as is reasonably possible and endeavour to ship the next working day after an order is placed.

Royal Mail offers UK guaranteed delivery (by 1pm, due to Covid this has been extended to 3pm) which includes up to £500 compensation or UK tracked 24 or 48 hours which offers up to £100 compensation.

Royal Mail Tracked service includes full online tracking so you can monitor the parcel’s progress. SMS/email notifications are optional and safeplace is also available if you are not going to be at home.

Due to the value of our products we do not offer royal mail signed or standard delivery as the compensation would not fully cover the loss of goods.

If the supply of the products is delayed by events beyond our control we will contact you as soon as possible and you may be able to cancel the order and receive a refund.

If no one is available at your address to take delivery the courier will leave you a note informing you of how to collect from a local depot. If, after a failed delivery, you do not re-arrange delivery or collect your order from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs.

Royal Mail UK tracked 48 hours £3.50
Royal Mail UK tracked 24 hours £5.50
Royal Mail UK next day delivery £7.50

International delivery

Under Her Eyes ships worldwide. Payment of Import duties and taxes are the customer’s responsibility.
Please choose international delivery option and the cost will be displayed at the checkout.