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1. When can I expect my order?

Please allow up to 1-3 working days for your parcel to reach you for all UK orders. International timeframes are displayed at checkout.

2. How do I contact customer support?

Please contact us at

3. What is your returns and refunds policy?

Please have a look at our Return & Refunds Policy.

4. Do you offer free returns and delivery?

Yes, we offer free returns and delivery for all UK customers. International customers will see delivery options and charges stated at checkout. International customers will also be responsible for paying for the return of the products and any local taxes or duty. 

5. Do you ship Internationally? 

Yes we do. Please select this option at the checkout. Please remember local taxes and international duty are the customers responsibility.

6. What if an item is out of stock?

Please email us at and we’ll be in touch.

7. Can I exchange my order? 

Please email us at and we will try to accommodate your request.

8. What if the item is faulty? 

Please email us at with details and photographs of the product fault and return within 14 days of receipt.

9. Can I make changes to my order once placed? 

Please email us at and we will try to accommodate your request.

10. Do you have a ring size guide?

Please have a look at our Ring Size Guide to find the perfect fit!

11. How do I unsubscribe from the mailing list?

Please email us at or click unsubscribe at the bottom of any email we have sent you in the past.