FAQ

1. When can I expect my order?

Please allow up to 1-3 working days for your parcel to reach you, but we do have next-day shipping options if you need your parcel a little bit sooner. 

2. How do I return an order? 

Have a peek at our Returns policy.

3. Do you ship Internationally? 

Yes we do. Please select this option at the checkout.

4. Do you offer click & collect? 

Not currently, but watch this space for updates.

5. How long does delivery take? 

Our standard delivery is 1-3 working days (though at peak times this can increase and would be noted) but we do offer next day delivery. Please select at checkout.

6. How do I get 10% off my first order? 

Sign up for our newsletter (at the bottom of any page) and the discount code will be revealed! 

7. How do I unsubscribe from the mailing list? 

simply click on this address info@underhereyes.com and we’ll sort that out for you.

8. If I want an item that is out of stock or a special request… 

Please email info@underhereyes.com and we’ll be in touch.

9. What is your Returns policy?

Please refer to our terms & conditions page.

10. Can I exchange my order? 

Unfortunately not, but please watch this space for updates.

11. What if the item is faulty? 

oh balls!!! please email us at info@underhereyes.com with details and photographs of the product fault and return within 14 days of receipt.

12. Can I make changes to my order once placed? 

If you’ve already placed an order we aren’t able to make changes, but please send a note to info@underhereyes.com and we’ll try to help.

13. Do you offer Next Day Delivery? 

Yes, please select at the checkout, but make sure you order before 12pm! 

14. Do you offer free returns? 

We are a young business and unfortunately are unable to cover return costs. Please make sure you read all the product information provided and email any further questions to info@underhereyes.com before placing an order.